Effective Date: 12th July 2024 - Apple Central Taxis (SW) Limited
1. Purpose
The purpose of this policy is to ensure that no one is treated less favourably on the grounds of age, disability, gender, race, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity, marriage or civil partnership, or any other characteristic protected by law.
2. Scope
This policy applies to all employees, drivers, contractors, customers, and any other stakeholders involved with Apple Taxis. It applies to all aspects of employment and service delivery, including recruitment, training, pay, working conditions, and treatment of customers.
3. Policy Statement
Apple Taxis values the diversity of its workforce and customers and is committed to creating a culture of inclusion, where everyone feels respected and valued. We aim to:
Foster a positive and inclusive work environment., Eliminate unlawful discrimination, harassment, and victimisation, Provide equal opportunities in employment and career progression, deliver services that meet the diverse needs of our customers and the community.
4. Responsibilities
Management: The management team is responsible for implementing this policy, ensuring compliance, and taking action to address any breaches.
Employees and Drivers: All employees and drivers are required to comply with this policy, treating colleagues, customers, and members of the public with respect and dignity.
Training: Apple Taxis will provide regular training and guidance to ensure that all staff understand their responsibilities regarding equality and diversity.
5. Equal Opportunities in Recruitment
Decisions about recruitment, promotion, and training will be made solely based on an individual's ability, qualifications, and suitability for the role. We aim to: Advertise job vacancies in ways that reach diverse groups, use inclusive language in job descriptions and advertisements, Provide reasonable adjustments for applicants with disabilities.
6. Preventing Discrimination, Harassment, and Victimisation
Apple Taxis has a zero-tolerance approach to discrimination, harassment, and victimisation. Any incidents will be taken seriously and investigated thoroughly. Discriminatory behaviour, including bullying and harassment, may lead to disciplinary action up to and including dismissal. Examples of unacceptable behaviour include:
Making offensive or derogatory comments or jokes, treating someone unfairly because of a protected characteristic, Displaying offensive images or literature.
7. Promoting Diversity
Apple Taxis will actively promote diversity through:
Encouraging an open and inclusive culture where diversity is valued.
Celebrating cultural events and awareness days.
8. Complaints and Grievances
Employees or drivers who believe they have been discriminated against, harassed, or victimized are encouraged to raise their concerns through Apple Taxis' grievance procedure. All complaints will be treated confidentially and investigated promptly.
9. Monitoring and Review
Apple Taxis will monitor the effectiveness of this policy through regular reviews and feedback from employees, drivers, and customers. The policy will be reviewed annually to ensure it remains relevant and up to date with any changes in legislation.
10. Contact Information
For questions regarding this policy or to report a concern, please contact: Graham Brown – General Manager – manager@appletaxisexeter.co.uk
